Project Case

Client Onboarding Portal

A concrete project with a clear subject and real-world context.

The Task

This item stays close to the site's topic and gives the reader a specific reason to open the page. The brief was to design a portal that helps new clients understand how a commission works, from the first conversation to the final delivery of an original artwork.

The Approach

This page frames a concrete subject instead of using a generic heading. It explains what is being considered, why it matters in the site's context, and what detail a reader can expect next. The copy is intentionally plain and specific, so it reads like a real content item.

Implementation

The portal was built around a simple, editorial layout that mirrors the studio's visual identity. Sage green and terracotta accents guide the eye through each stage, while the ivory background keeps the focus on the artwork and the process. The structure is deliberately light, so clients can move through it without feeling overwhelmed.

Outcome

The result is a clear, human-centred tool that answers the questions clients actually ask. It has reduced back-and-forth emails and helped set expectations early. The portal now serves as the starting point for every new commission, giving both the artist and the client a shared reference from day one.

Supporting Materials

  • Process Notes

    A written guide covering the key stages of a commission, from initial sketch to final sign-off.

  • Timeline Template

    A simple visual schedule that shows how long each stage typically takes, including revision windows.

  • Reference Gallery

    A small selection of past commissions that illustrate the range of styles and formats available.

Client Feedback

Support Dashboard Refresh

Notes from publishers, festival organizers, and private clients on how the work landed in practice.

"The botanical series arrived with a clear note on the process, from the first ink studies to the final washes. That context helped us place the work in our spring catalogue without much back-and-forth."

Mara Venter

Editor, Fern & Field Press

"The festival posters were delivered in a tight timeline, and the files were organized exactly as our print team needed. The terracotta and sage palette translated well across both digital screens and large-format prints."

Thabo Nkosi

Programme Manager, Cape Town Arts Festival

"I commissioned a custom portrait as a gift. The initial sketch was shared within a week, and the final watercolor captured the subject's quiet expression better than any photograph I could have provided."

Sarah Botha

Private client, Port Elizabeth

Each collaboration starts with a short conversation about the intended use, the audience, and the timeline. That keeps the process straightforward and the final work useful beyond the initial brief.

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